Help center
Orders, payment, delivery, returns — the essentials to get started on Maxipanier.
How to order
Add an item to the cart, choose delivery, then place the order. A customer account lets you track it and send a price offer to the seller.
After checkout we (or the seller) contact you to confirm the address, time window, and cash-on-delivery payment.
Account & safety
Create an account with email and password. Never share your password. Offers and orders are tied to your account.
Frequently asked questions
- Do I have to pay online?
- No. Cash on delivery is the main method. Mobile money, card, or bank transfer may be offered depending on the order.
- Can I negotiate the price?
- On some listings, “Make an offer” lets you propose a price. The seller can accept, decline, or counter.
- How do I track my order?
- Sign in and open “My orders”. Status (confirmed, shipped, delivered) updates there.
- What if an item is damaged?
- Refuse it at delivery if you can, or contact us within 48 hours with photos. See also Returns.